Return & Refund Policy

Last updated: 8 July 2026

Thank you for shopping with Tain Pet Supplies.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you can request a return under our 30-day return policy.

1. 30-Day Return Policy

Customers have 30 days from the date they receive their order to request a return.

2. Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must include its original packaging where possible.

• Proof of purchase or order confirmation is required.

3. How to Request a Return

To start a return, please contact our customer support team with your order information.

Once your return request is approved, we will provide instructions on how to return your item.

4. Damaged or Incorrect Products

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can help resolve the issue.

5. Refunds

After receiving and inspecting your returned item, we will confirm whether your refund has been approved.

Approved refunds will be processed back to your original payment method.

Please allow time for your bank or payment provider to complete the refund.

Contact Information

Tain Pet Supplies
11 Geanies St
Tain IV19 1BB
United Kingdom

Phone: 01862 892858

Website: tainpetsupplies.shop